Resetting your password

You can easily reset your Canva account password by following these steps:

  1. Go to https://www.canva.com/login/reset
  2. Enter your email address.
  3. Click Reset my password. An email will be sent with instructions on how to reset your password.
  4. In the email you received, click Reset your password.
  5. Type in your new password.
  6. Click Update password. You will be redirected to your Canva homepage.

Tip: You will need access to the email associated with your Canva account in order to reset your password.


Changing your password

  1. Ensure you are logged in to your Canva account.
  2. Click on the dropdown menu arrow beside your profile name.

  3. In your account settings, click on Edit parallel to the Password option.

  4. Type in your new password twice to confirm change, then click Save.

Tip: You must remember your current password in order to change it to a new one. Your password should be at least 6 characters.


Troubleshooting

 Did not receive the reset password email.

  • Ensure that you have typed in the correct email address and send the reset email again. 
  • Check your spam folder and refresh your inbox.

"That email address is not registered on Canva"

  • This means that the email address you typed in is not connected to a Canva account. Ensure that you have entered the email associated with your Canva account.

"Whoops, these passwords don’t match"

  • This means that the new password that you entered are not the same. Type in the new password and try again.

 "Please check your password and try again"

  • This means that the current password you entered is incorrect. 
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