Why can't I upload my custom fonts?

With your Canva for Work account, you have the ability to upload your own custom fonts, ensuring that your designs are always consistent and on-brand. On occasion, you might see an error message when trying to upload a font. 

The reason for this error is because Canva validates the rendering of your font to ensure it will work seamlessly on your designs. Keep in mind that while the font file you’re trying to upload may work on other desktop applications, it may be rejected for either of these two reasons:

  • Your font does not pass our validator, and or
  • We’ve detected that your font is not licensed for embedding.

If you receive an error message while uploading your font, here are a few things you can do:

  • Try uploading the font in a different file format. We support .otf, .ttf. and .woff. If you have a .woff font, then that is the format that is most likely to work.
  • Lastly, you’ll want to check that your font is appropriately licensed. In some cases, where a font is not properly licensed, the file will not upload and work in Canva as intended. 

Note: Canva only supports custom fonts that are owned by the uploader. Licensed fonts may work in some circumstances however Canva makes no guarantees this is the case.

If you are still having issues, report an issue now

Hi there,

Thanks for reaching out and I'm sorry to hear that you're having issues uploading fonts.

Canva verifies your font to ensure it will work seamlessly in your designs. If you encounter an error message saying "Sorry, something went wrong", here are some steps you may want to try to fix the issue

  • Upload the font in a different file format as we support .otf, .ttf. and .woff (if you have a .woff font, then that is the format that is most likely to work).
  • Make sure that the file extension of your font is in lower case(.ttf, .otf, .woff).
  • Check that your font is appropriately licensed.

Please note that Canva only supports custom fonts that are owned by the uploader. Licensed fonts may work in some circumstances however Canva makes no guarantees this is the case.

I hope this works for you! Please let me know if you require further assistance and I'll be happy to help.

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