Why did my design not save on the iPad app?

For you to use the Canva iPad app, you will need an active internet connection (either wifi or mobile internet). Without an internet connection, the app won’t function properly.

If you've downloaded your design but the latest changes were not retained, it may mean your design hasn't successfully saved.

To ensure your designs are saving, try the following steps below:

Check to see the “Saved” option appears.

Canva will automatically save your design every few seconds. You’ll know Canva has successfully saved your design when the word ‘Saved’ appears in the upper left-hand corner of the screen:

  

Ensure you wait for any changes to be completely saved before making other changes to your design. If there are any issues, you’ll notice that saving doesn’t complete.

Log out then log back in again.

Go back to your home page, Sign Out and then log back in again to see if the changes have been made to your current design.

If you're still experiencing issues with publishing, please report an issue to our customer happiness team.

Hi there,

Thanks for reaching out to us and for using the Canva iPad app! I’m sorry to hear you've run into that issue at this time.

For you to use the Canva iPad app, you will need an active internet connection (either Wi-Fi or mobile internet). Without an internet connection, the app won’t function properly.

If you've downloaded your design, but the latest changes were not retained, it may mean your design hasn't successfully saved. You can try the following steps below to ensure your designs are properly saved:

  1. Make sure your design is successfully saved when you see ‘Saved’ in the upper left-hand corner of the screen.
  2. Log-out then log back in again by clicking the arrow down button beside your username then click Sign Out on the homepage.
  3. Uninstall and reinstall the Canva iPad app from the App Store to refresh the system.

The following Help Centre article provides a more comprehensive guide on this matter:

Why did my design not save on the iPad app?

I hope this helps and let me know if you have questions!

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