Why does the Canva iPad app keep on crashing?

When Canva's iPad app crashes, this usually means your internet connection has timed out or dropped out.

To ensure that the app works, you’ll need a stable internet connection and the latest iOS.

If the problem continues, you can also try to delete then reinstall the iPad app. Your designs are all saved on the Canva servers, so you won't need to backup the app before deleting it.

If you're still encountering issues, please let us know!

Report an issue now.

Hi {{ticket.requester.first_name}},

Thanks for your message and sorry to hear you're experiencing an error with the iPad app.

Here are some steps that you can try to troubleshoot the error:

  • Check your internet connection by resetting your router or using a different connection.
  • Check and update your iOS version to the latest version. You can check the latest version here: http://www.apple.com/ios/
  • Delete then reinstall the iPad app. You can download the Canva app for free on the app store: 

If you're still encountering issues, please let me know!

Report an issue now.

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