Why can't I see 'resize' in my Canva for Work account?

Are you having trouble finding or using the resize option in Canva? The resize option is available for Canva for Work users.

If you are a Canva for Work user, but still do not see the resize feature, follow the troubleshooting steps below.

Canva tip: Don’t have Canva for Work access? You can upgrade and receive a 30-day trial at any time.

Where can I find the resize feature?

When using Canva for Work, you should able to find the resize option in your File menu. There are two ways to resize: changing dimensions or magically resizing into multiple formats.

 

Troubleshooting

1. Check if you are logged into the correct account

To check if you are using the right account, you can visit the account settings page of your account, where you'll see your personal information. If you have multiple email addresses, double check if you have logged in to the right account.

Note: You may have accidentally created a new account using a different email address instead of logging into your existing account, or if you have more than one Canva account. 

2. Check if you are in the right team

Depending on how you set up your Canva for Work account, you may have both a personal and Work team. You can check if you are in the right team, by clicking your avatar in the top left-hand corner of your page, and changing into your Canva for Work account.

3. Check the status of your subscription

Canva tip: You may have been automatically downgraded if you don’t have an up-to-date credit card on file, or your payment failed.

To check your payment details, visit your Invoices page, which can be accessed via your Account settings. Your Canva for Work invoice status should be reflected on this page. The invoice will display details such as the number of members on your team, plus the start and end date of your subscription.

Does your invoices page show a current subscription to Canva for Work? If it does, and you’re still unable to access the Resize feature, please submit a request to our team.

Hi there,

Thanks for reaching out to us and I’m sorry to hear that you ran into this issue. The resize option is available for Canva for Work users.

Please click here to learn how to resize your design.

If you are a Canva for Work user, but still do not see the resize feature, you can follow the steps below:

  • Check if you are logged into the correct account by visiting the Settings page of your account, where you'll see your personal information.
  • Check if you are in the right team and switch into your Canva for Work account. Check the status of your subscription by visiting your Invoices page.
  • Note that you may have been automatically downgraded if your payment failed. 

The following Help Centre article that explains how to troubleshoot this issue: 

Why can't I see 'resize' in my Canva for Work account?


Hope this helps and feel free to let me know how it goes for you!

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