What do I do when Canva fails or crashes when I try to publish or download my design?

Publishing can sometimes fail if you have an image that wasn't uploaded correctly.

You will be able to tell that this is the case by closing and then re-opening your design, and checking for any images that do not appear correctly.

If you see something similar to the above screenshot where an element should be, it will need to be deleted from your design and deleted as an upload.

Once you have removed the image from your uploads, simply re-upload it and place it back in your design. 

Canva tip: You may also want to refresh your design, to check that everything has saved correctly. If any elements have not saved, try updating your design and then downloading again.

You should then be able to download your design without any difficulties.

If you are still having trouble downloading the PDF or PNG, please check our Status Page for any known issues. 

If none of the above fixes the download issue, please get in touch with our support team and report an issue now.

Hi there,

Thanks for the message and sorry to hear that you ran into an issue.

Are you having a problem downloading your design? The following may be some causes:

  • Publishing can sometimes fail if you have an image that wasn't uploaded correctly.
  • Your design may not have saved fully.
  • The dialog box may not be displaying correctly.

Please have a look at the following Help Center article for more information to fix the issue:

What do I do when Canva fails or crashes when I try to publish or download my design?

I hope this helps, please do let me know if you require any further assistance!

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