Why is Canva not loading on my computer?

If Canva does not load on your computer, you can first check the status of the Canva website to see if there's an ongoing issue.

If there are no issues stated on our status page, please try the following troubleshooting tips:

  • Refresh your browser.

  • Log-out, close your browser, open your browser then log-in back again.

  • Use the latest version of your browser. Canva is supported on Chrome, Firefox, Safari, and Internet Explorer (IE). If you are using IE, you must be using IE 11 specifically on a Windows 8.1 OS as this is the minimum requirement for Canva to work on IE. You can also try a different browser.

  • Clear your browser history, including the cookies and cache as these may block certain Canva processes.

  • Close any applications or tabs that you aren’t using to free up your computer’s memory for Canva.

  • Reduce the number of unused elements in your design. This could include additional pages you aren’t using or any elements that may be hidden under other elements.

  • Ensure you have a stable internet connection.

If you are still having issues after performing the above steps, please report an issue now and our team will get back to you.

Hi there,

Thanks for your message, and I truly do apologize for the inconvenience.

If Canva does not load on your computer, you can first check the status of the Canva website to see if there's an ongoing issue.

There are a number of things you can do to have Canva up and running smoothly again such as using the latest version of your browser, clearing your browser history, and more! Please see the following article for a more comprehensive guide to troubleshoot the issue: 

Why is Canva not loading on my computer?

I hope this helps, please do reach out if the issue persists after performing the listed troubleshooting tips, and I'll be glad to advise further!

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