When will my credit card be charged?

Your credit card may or may not be charged right away when paying for premium elements or credits.

Article summary

  1. Your credit card will be charged one month after your first purchase, or if you spend more than $US10 - whichever happens first.
  2. You can keep up to date with your upcoming charge by checking your invoices.

When will your card be charged?

You will only be charged once you accumulate at least $US10 in payments, or one month after your first purchase (whichever happens first). 

If you would like to see how much you will be charged during the next payment period, you can view your next upcoming invoice in your account settings.

Here’s how:

Go to your homepage

To view your upcoming Canva invoice, you need to be on the homepage. This is the first screen you see when you log in to your Canva account, where you can see all the designs you have created.

If you’re currently working on a design, you can quickly get to the homepage screen by clicking the text “Your designs” on the upper left hand corner.

Go to Settings and click view invoices

Click the account button, located on the upper right hand corner of your screen with a copy of your profile image (which by default looks like a green smiley face) and then Settings to go to the account settings screen. 

On the bottom of the Settings screen, on line marked “Invoices,” click the link named View invoices. 

Select invoice

This will produce a list of invoices for every time you paid Canva to publish and download a design, sorted by date.

At the top of the list you will see an invoice named Uncharged purchases. This is the amount that you will be charged on the first of the month, if you do not accumulate more the US $US10 of payments.

You can click the view below Invoice details see a list of what elements you have paid for. 

If issue persists, please send us a report here.

 

Hi there,

Thanks for your message, I'd be glad to clarify this matter with you!

You received a $1 USD charge because paying for premium elements is either deferred 30 days or once you accumulate at least $US 10 in payments (whichever happens first).

More information can be found here:

When will my credit card be charged?

According to your recent invoice associated with the said amount above, you used three elements on date. It's been 30 days since that day, and hence you were charged at this time.

You can access your invoices here:

Where can I access a copy of my invoice?

I hope this clears things up, please do reach out for any further questions you may have!

Hi there,

Thanks for reaching out to us, I'd be glad to clarify this matter with you!

Your card was first charged on December 18. As a result of this initial purchase, your new billing date became the 18th of every month. It looks like you made a design on January 22 containing one premium element (at a price of $1 USD per premium element). This $1 USD charge was pushed to your next billing date - February 18th. You can view exactly what premium elements you used in your design, by viewing your invoices.

The following Help Centre article shows you how to do so:

Where can I access a copy of my invoice?

I hope this clears things up, please do let me know if you have any further enquiries!

Hi {{ticket.requester.first_name}},

Thanks for writing and for using Canva!

I reviewed your account and did not find any duplicate charges. I apologize if there was any confusion.

For your first billing cycle in Canva, the time you will be charged will be dependent on the type of purchase you make. If you spend less than $10 USD on premium elements, you would have to wait a month after your very first image purchase before your card gets charged. If you spend US $10 or more, then you will be charged immediately. 

In your case, the design was made on January 1st. There was only one premium element used so you got billed a month after. You do not have to worry as you were only charged once for that element. 

Here is an article that can give you more details:

When will my credit card be charged?

I hope this helps! If you're still left with questions, let me know.

Was this article helpful?

What can we do to improve this article?

Sorry, you cannot submit an empty comment.
Thank you for your feedback!
Powered by Zendesk