What should I do if my credit card is declined?

If your credit card is declined, you'll want to verify your credit card details and try re-entering your information. Your account may have been declined because you have insufficient funds, or your card has expired.

Unfortunately, we’re not able to see the reasons why a transaction failed as banks and credit card companies keep this information hidden for your protection. If you continue to have issues with your credit card, you’ll need to contact your bank directly.

Hi there,

Thanks for reaching out and I do apologize for the inconvenience.

If your credit card is declined, you'll want to verify your credit card details and try re-entering your information. Your account may have been declined because you have insufficient funds, or your card has expired.

Unfortunately, Canva is unable to see the reasons why a transaction has failed as banks and credit card companies keep this information hidden for your protection. If you continue to have issues with your credit card, you’ll need to contact your bank directly.

I hope this clears things up, please let me know if I can assist further!

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