Why is Canva running slow?

If Canva is running slow on your computer, you can first check the status of the Canva website to see if there's an ongoing issue.

Canva, like other graphic design programs, can demand a lot of resources from your computer. If Canva is running significantly slow and there are no issues stated on our status page, there are a few things you can do to speed things up:

Use the latest version of your browser

Canva is supported on Chrome, Firefox, Safari, and Internet Explorer (IE). If you are using IE, you must be using IE 11 specifically on a Windows 8.1 OS as this is the minimum requirement for Canva to work in IE. You can also try a different browser. 

Refresh and clear your browser history

Including the cookies and cache, as these may block certain Canva processes.

Google Chrome:

 

Safari:

Log out

Log out of your Canva account and close your browser. Re-open your browser, then log back in. Close any applications or tabs that you are not using to free up your computer’s memory for Canva.

Reduce the number of unused elements

This could include additional pages you are not using or any elements that may be hidden under other elements. If the pages are needed, we can suggest to divide your design into separate files by duplicating it with each file corresponding to a specific page range, then later merging these separate designs into one design upon downloading.

Ensure you have a stable internet connection

Canva is an online tool, and it is important to have a stable internet connection for uninterrupted experience.

 

Hi {{ticket.requester.first_name}},

Thanks for your message. I'm sorry to hear Canva is running slow on your end.

There are a number of things you can do to speed up Canva. These include using the latest version of your browser and clearing your browser history. Please see the following article for a more comprehensive guide to troubleshoot the issue: 

Canva is running slow. What can I do to fix this?

I hope this helps. Please do not hesitate to reach out if you have further questions.

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